Help Center
Find the answers you need and learn how to use Rentfy.ca to find your ideal rental
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All Help Articles(18 articles)
How to create an account
Click the "Register" button in the top right corner, fill in your email, password, and personal information to create an account.
How to complete your profile
After logging in, go to "My Account" page and click "Edit Profile" to complete your personal information and contact details.
How to create a tenant portfolio
In the tenant dashboard, click "Create Tenant Portfolio" to set up your rental preferences, income proof, references, etc.
How to use search filters
Use the search bar on the homepage to filter properties by price, bedrooms, city, minimum stay, etc.
How to save listings
Click the heart icon on the listing detail page to save listings, which will appear in "My Saved Listings".
How to contact landlords
Click the "Send Message" button on the listing detail page and fill in your contact information to get in touch with landlords.
How to update your profile
In "My Account" page, click "Edit Profile" to update your name, phone, email, and other personal information.
How to change password
In account settings, find the "Security Settings" section and click "Change Password" to enter a new password.
How to delete account
In account settings, find the "Danger Zone" and click "Delete Account" to follow the deletion process.
Membership plans explained
We offer Free, Premium, and Business membership plans with different features and listing limits.
Supported payment methods
We support credit cards, debit cards, PayPal and other mainstream payment methods, all payments are securely encrypted.
How to view billing history
In the "Billing" tab of "My Account" page, you can view all payment records and invoices.
How to identify real listings
Look for detailed descriptions, high-quality photos, landlord verification badges, and avoid listings with unusually low prices.
Safe property viewing guide
When viewing properties, bring someone along, choose daytime hours, verify landlord identity in advance, and protect personal information.
How to report scams
If you find suspicious listings or encounter scams, immediately click the "Report" button on the listing page or contact customer service.
Browser compatibility
We support Chrome, Firefox, Safari, Edge and other mainstream browsers. We recommend using the latest version for the best experience.
Mobile app download
Our mobile app is available for download on App Store and Google Play, providing more convenient property search and management features.
Common technical issues
If you encounter page loading issues, image display problems, or other technical issues, try refreshing the page or clearing browser cache.
Need more help?
If you can't find the answers you need, our customer service team is here to help